Healthworks Digital Inclusion Services help people get online and stay connected in everyday life. Being online supports access to health, finances, education, work, and communication with family. We work to remove the barriers that prevent people from using digital tools with confidence.

Across the UK, many people still struggle to access the internet. Some can’t afford data, some don’t have the right device, and others feel unsure about using technology. We aim to make digital access fair, safe, and achievable for everyone.

When people are connected, they can find health information, access support, and discover opportunities that improve wellbeing and quality of life. Digital inclusion is health inclusion.

Our Digital Inclusion Services

Digital Inclusion: Free Data Through the National Databank

As part of our Healthworks Digital Inclusion Services, we provide free mobile data through the UK National Databank. The Good Things Foundation runs the Databank with support from Virgin Media O2, Vodafone, and Three.

The Databank works like a “food bank for data.” It gives people free SIM cards, mobile data, and digital support when they cannot afford to stay connected.

Who can apply?

You may be eligible if you have little or no internet access because of cost. For example, this could be because you cannot afford your current payments.

To apply, you must:

• Be 18 years or older

• Live in a low-income household

In addition, one or more of the following must apply:

• You have no or poor internet access at home

• You have no or poor internet access when away from home

• You cannot afford your current monthly contract or top-up

What you’ll need

To access this support, you must have one of the following:

• A mobile phone

• A 4G tablet

• A portable Wi-Fi device

Please note: if you are in a fixed contract with your current provider, we cannot cancel your agreement. You will remain responsible for any existing payments.

How to get support

If you think you may be eligible for support through the National Databank, please visit one of our centres and speak to a member of our Front of House team, who will be happy to help. Alternatively, you can call us on 0191 272 4244 to find out more

SIM cards cannot be posted, so you will need to collect your SIM in person from one of our centres. When you arrive, you will be asked to complete a short form before receiving your SIM.

Please note that the free data is available on O2, Vodafone, or Three networks only.

Digital Skills Learning With Digital Unite

We partner with Digital Unite, a charity dedicated to helping people build digital skills and stay connected in today’s online world.

Below, you’ll find a range of simple, step-by-step how-to guides created by Digital Unite’s experts.  These guides can help you build your own digital confidence or support others who are learning.

Computer Essentials

Using the internet

Internet security

Microsoft Office

Email, WhatsApp

Government services

Smartphones & tablets

Social networking & blogs

TV & Video

Making and saving money online

Easy Read Technology guides

Helping Others

Learn My Way: Free Online Courses to Build Digital Confidence

We are also members of the National Digital Inclusion Network, which helps people access digital learning. Through this partnership, we offer access to Learn My Way, a free online learning platform.

Learn My Way provides simple, step-by-step courses on topics such as:

• Using a computer, smartphone, or tablet

• Getting online safely

• Managing money and health online

• Accessing public services

• Staying connected with family and friends

These courses are easy to follow. As a result, they are ideal for people who are new to technology or want to refresh their skills.

Why Learn My Way Matters

Whether you are just starting out or want to improve your digital confidence, Learn My Way is a supportive place to begin. In addition, our Healthworks Digital Inclusion Services help guide people to the right tools, training, and support so they can feel comfortable online.

Get Help Setting Up and Using the NHS App in Newcastle

Our Community Wellbeing Pathfinders can support Newcastle residents to set up and use the NHS App and feel more confident managing their health online.

The NHS App allows you to easily access a range of NHS services from your smartphone, tablet, or computer. Using the app, you can:

• Book and manage GP appointments

• Order repeat prescriptions

• View parts of your GP health record

• Access trusted NHS health advice and services

If you’re unsure how to download the NHS App, create an NHS login, or navigate the features, our team can provide friendly one-to-one support to help you get started.

How to get support

If you would like help setting up or using the NHS App, you can self-refer for support through our Digital Inclusion service.

Please note: eligibility criteria apply. Support is currently available to Newcastle residents.