Privacy Policy

Healthworks Website Privacy Notice

[updated 1 April 2024)

Who We Are

Healthworks is a charity and not-for-profit organisation dedicated to addressing health inequalities and their impact on the health of disadvantaged communities in Newcastle and the North East. We provide a wide range of specialist services on behalf of the NHS, Local Authorities, ICS, and Universities. Registered as a ‘data controller’ with the Information Commissioner’s Office, our registration number is Z6958810.

For data protection concerns, contact us at:

  • Address: Health Resource Centre, Adelaide Terrace, Newcastle upon Tyne, NE4 8BE
  • Phone: 0191 272 4244
  • Email: [email protected]

Introduction

Healthworks values your privacy and is committed to protecting any data you share with us. We ensure transparency in our data processing activities and only share your information with other organisations with your explicit consent or for legitimate reasons. Our Privacy Notices detail the types of personal data we process, and you can request a copy of any data we hold about you via a Data Subject Access Request.

Personal Data Collection

We collect personal data to operate effectively and provide tailored services. You may choose not to provide certain data, but this might limit the services we can offer. The data we collect includes:

  • Basic personal information: name, address, email, phone number, date of birth, gender, ethnicity
  • Additional information: health status, special education needs, courses attended, faith, sexuality, employment history, interests, family details, bank details, country of origin, National Insurance and NHS numbers, housing status, benefits claimed

Use of Personal Data

We collect personal data to:

  • Claim Gift Aid
  • Contact you for administrative purposes
  • Ensure seamless interactions and service continuity
  • Conduct community research (with your consent)
  • Keep you updated on our work (with your consent)
  • Respond to complaints and inquiries
  • Monitor our work
  • Provide services like employment support and benefits advice
  • Report to funders
  • Send information on involvement and support opportunities
  • Process registration and payment details
  • Share success stories (with your permission)

We create a holistic assessment of your needs with your consent when you register for our services.

Data Security and Access

Healthworks ensures your data is stored securely in password-protected systems with restricted access. Only relevant staff, who undergo regular data protection training, can access your data. We follow strict procedures to prevent unauthorised access and comply with current legislation and our internal policies. If you believe your data protection rights have been violated, you can complain to the Information Commissioner’s Office.

Data Retention

We retain personal data only as long as necessary to fulfill your requested services or for other essential purposes like legal compliance and dispute resolution. Retention periods vary depending on the data type and service context.

Access your Data

The Data Protection Act 2018 (DPA) and the General Data Protection Regulation (GDPR) provide you with eight rights relating to your data held/processed by Healthworks:

  1. Right to Access (Subject Access Request)
  2. Right to be Informed (Privacy Notices)
  3. Right to Object to Processing
  4. Right to Rectification
  5. Right to Erasure (Right to be Forgotten)
  6. Right to Restrict Processing
  7. Right to Data Portability
  8. Rights related to Automated Decision-Making including profiling

Subject Access Request

You can request access to the data we hold about you via our: Subject Access Request Form

Your written request should include:

  • your full name, address, and description of the information that you seek
  • two proofs of identification:
    • one photographic ID (a photocopy of your staff/student smartcard, passport, or driving license)
    • proof of address (a photocopy of a recent bill or statement showing your current address

Subject Access Requests should be addressed to:

Data Protection Officer

Healthworks
Health Resource Centre,
Adelaide Terrace
Newcastle upon Tyne
NE4 8BE

Email: [email protected]

Our response

We will usually process your request within 30 days. As long as we have received proof of your identity.

Following your request, we may write back to you within the 30-day time frame to request you to narrow or modify your requirements. This may also result in an extension of a further 60 days whilst we examine your request.

Information is provided in line with the General Data Protection Regulations (GDPR), Chapter 3, Article 15 (Recitals 63 and 64).

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand visitor behavior and preferences. We use Google Analytics cookies to collect anonymous information about site usage, which helps us improve our site. You can manage or delete cookies through your browser settings. For more details, visit www.allaboutcookies.org or opt out of Google Analytics tracking at http://tools.google.com/dlpage/gaoptout.

External Links

Healthworks is not responsible for the content of external sites. Please read their privacy policies before disclosing personal information.

Privacy Notice Updates

We update our privacy notice as needed to reflect changes in our services or customer feedback. We will notify you of material changes either through a prominent site notice or direct communication. The “last updated” date at the top of this notice will indicate recent revisions. We encourage you to review this notice periodically.

Contact Information

Health Resource Centre, Adelaide Terrace, Newcastle upon Tyne, NE4 8BE